Time worked field in servicenow

[manju5]

Hi,

I have added the Time Worked field in incident form. This field is OOTB field.

This field is mandatory for incident form I have done this but It wont work in portal end but it is working for portal end also How can I restrict from portal end. Please could help me anyone.

Thanks,

Manju

[Anand Kumar P]

Hi ,

i have tried in my pdi with above script ui type as desktop i am able to submit incident from portal without error message it will only restrict incidents submitted in native ui.

Thanks,

Anand

[manju5]

Hi,

Yes, but one BR I have attached above right that BR is working from Portal end, Now how can we block that BR for portal?

I have screen screenshot below, Please check that client script and BR codes.

Client script:

BR:

Thanks,

Manju

[manju5]

See the Portal end error screenshot below

[Anand Kumar P]

Try below script

function onSubmit() {
   //Type appropriate comment here, and begin script below
   var channel1=g_form.getValue('contact_type');
   var time=g_form.getValue('time_worked');
   if(time=='00:00:00' && channel1!='self-service'){
	g_form.addErrorMessage('please imput time worked');
	g_form.setMandatory('time_worked',true);
	return false;
   }
}

[manju5]

It's not working