Timer in WF - not coming in schedule [sys_trigger] table

[PriyaRanji]

Hi All,

The timer in the workflow is not coming up in sys_trigger [schedule] post London upgrade – Please let me know whether it is an issue due to upgrade (or) anyone came across the same?

• Have created the HR Case and there is a timer which waits for “1 day” in the workflow – have copied the sys-id of the corresponding activity to kill the timer via schedule but couldn’t see the corresponding record in the schedule. Please find the snapshot for the reference.

• Open the active context workflow with the HR Case & copied the corresponding sys-id.

• Opened the sys_trigger table and check with the sys-id from the WF activities but there is no records visible. 

Kindly let me know if anyone have idea on the same.

Thanks,

Priyanka R

[Abhinay Erra]

When you have opened the workflow context, what does the state of the workflow timer activity say?

[PriyaRanji]

hi abhinay

i have found the solution, thanks for replying 🙂 

[Abhinay Erra]

Glad you got this working. Do you mind going ahead and closing this thread. 

[PriyaRanji · Accepted solution]

Hello,

The solution is, please go to the active workflow context record and open the workflow executing activities and copy the label contains workflow as highlighted in the below screenshot. Kindly test the same and let me know in case of any details needed.