to change servicenow sending email address

VRNR
Kilo Contributor

‎08-19-2018 09:41 PM

HI Team,

I want to change the servicenow sender email address in my instance. Currently it is displaying like below.

From: Servic@XXXX [mailto:XXXX@service-now.com] 

 

I want to change like below for all mails which is sending servicenow mailbox:

From: Servic@xxxx

 

Please let me know how can i achieve this.

 

 

Regards,

ram

 

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SanjivMeher
Kilo Patron
Kilo Patron

‎08-19-2018 09:46 PM

You can change the From and ReplyTo field in notifications sent from ServiceNow.

 

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kiranbahl27
Kilo Contributor
In response to SanjivMeher

‎09-24-2019 04:36 PM

Hi Sanjiv

 

Do you know how I can do this for Scheduled reports? I would appreciate your help on this.

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Inactive_Us1474
Giga Guru

‎08-19-2018 10:10 PM

You can also change the email label/from field of the service account  via sys_email_account table for type as SMTP for all the emails send from your instance.

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Shashwat2
Kilo Explorer
In response to Inactive_Us1474

‎04-28-2019 05:36 AM

Akhil

 

Could you please show the path or screens and attributes where to edit? As I have tried a lot but failed.

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