to change servicenow sending email address

[VRNR]

HI Team,

I want to change the servicenow sender email address in my instance. Currently it is displaying like below.

From: Servic@XXXX [mailto:XXXX@service-now.com] 

I want to change like below for all mails which is sending servicenow mailbox:

From: Servic@xxxx

Please let me know how can i achieve this.

Regards,

ram

[Pranay Tiwari]

Hi,

you can edit the sender email address from Email account module.

open  Email account then open SMTP record and change  From field mail as you want.

by this you achieve your requirement but when you replay it will not send from mail box,because  for recive mail from email User name and From field value will be same and you can't able to edit user name field it is read only.

Mark correct or helpful if it helps you.

Warm Regards,

Pranay Tiwari

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