To disable "Remove / delete" option in attachment for closed ticket

[shraddhap]

Hello,

When any Incident or Change is closed, user should not be able to delete or remove attachment from closed ticket.

Remove / Delete option should be disable on closure of ticket.

Regards,

Shraddha

[CJB]

But doesn't that disable ALL attachments? Not just the ability to not allow removals?

[shraddhap]

Hello All,

Thanks for the suggestion and reply.

But I also need to disable the "Remove" button on closed request when we click on attachment icon (paperclip icon).

Please find attached screenshot.

Regards,

Shraddha

[Kalaiarasan Pus]

The easiest solution would be to use this method and disable the attachment

http://wiki.servicenow.com/index.php?title=GlideForm_%28g_form%29#disableAttachments

and add the out of the box 'attachment' related list to your form rather than doing DOM manipulation and other UI changes

[shraddhap]

Thanks for the reply.

Could you please tell me, how its achievable through UI page?

As I need to disable from there only when any request closed.

I tried below code, but its not working.

function setRemoveButton() {

  var removeButton = gel("removeButton");

  var st = g_form.getValue(state);

  if (st == '3')

  removeButton.disabled = "true";

  else

  removeButton.disabled = "";

}

Your help is appreciated.

Regards

[Anurag Tripathi]

When you do this

g_form.disableAttachments();

  var att= gel('header_attachment_list_label');

  if(att!=''){

  att.style.display = 'none';

  }

It will hide the paper clip and also the manage attachments link, so you will just have the attachments at the top that you can view, you cant add/remove attachments