To lessen the emails sent to requester (customer) when we are updating Catalog Task "Work Notes"

[SuriH]

Whenever we send an email to Global Service Desk, understand that "Work Notes" will be updated in Catalog Task (SCTASKxxxxxxx) and "Additional Comments (Customer visible)" will be updated in Request Item (RITMxxxxxxx). Which means the requester (customer) will receive an email.
Is there a way to update "Work Notes" in Catalog Task by sending email to Global Service Desk, but no update to Request Item?
The goal is to lessen the emails sent to requester (customer) when we are updating Catalog Task "Work Notes".

[Ankur Bawiskar]

@SuriH 

Identify the inbound email action that updates catalog task when email is received

-> Ensure the action only updates the "Work Notes" field on the SCTASK, and does not update or script updates to the parent RITM’s "Additional Comments."

-> If you see any logic that finds the parent RITM and updates its "Additional Comments," remove or comment out that code.

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