Unable to Approve the Request from sc_request

SangyM
Tera Contributor

Hi guys,

 

So, I want to access this sc_request page and navigate to approver section to approve my requests

SangyM_0-1752119112824.pngSangyM_1-1752119167141.png

SangyM_2-1752119229047.png

Now, the following is my ATF Script

SangyM_4-1752119838755.png

Now, whenever I am trying to run the script, it is pointing towards the sc_req_item form instead for approvers

SangyM_5-1752120093665.png

How to navigate it back to sc_request form along with navigating to its tabs using ATF? Since post this I have to verify purchase orders tab as well under sc_request.

NOTE : I have placed purchase order request from Employee Center portal (UI) and trying to implement the other steps from Hardware Asset Workspace in Native UI. 

1 ACCEPTED SOLUTION

@SangyM  - Please update step no 22- Approver for = Step 18:{Record Query.first record} instead of step 20 as approvers on request and not on RITM. Also on step no 23, mention view as you are opening in workspace view or you can select form UI as hardware workspace

See if this works for you.

 

View solution in original post

10 REPLIES 10

Shraddha Kadam
Mega Sage

@SangyM ,
Please verify that users have the "approver_user" role.

If my response was helpful, please mark it as correct and helpful.
Thank you.

HI @Shraddha Kadam ,

 

I have checked. "approver_user" role is attached to the user.

Still not able to do that.

My main concern is that I want to approve the request from this page (sc_request) where clearly getting the approver, but instead I am getting redirected to sc_req_item and where its opening the RITM record instead of the REQ record

@SangyM ,

 

Not sure but you can try - Update the table of step no. 21 to sc_request table, or create one more step after step no. 21 and open sc_request table.

If my response was helpful, please mark it as correct and helpful.
Thank you.

Sardash
Mega Guru

@SangyM  - Please add 'Impersonate User(Impersonate with approver user)' step after step no 22 as you need to actually login by approver and then approve the request