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To make review state mandatory before closing the security *incident in SIR form

Siva_Prasad
Tera Contributor

2 hours ago

Hi
How to make review state mandatory before closing the security incident in SIR form? so that only after review only the security incident can be closed

Regards,
Siva.

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8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @Siva_Prasad 

“For this, you need to make changes in the OOTB process. It’s like adding a new state or a state validation. Please check if there is any OOTB flow on SIR, and then make the required changes there. The process is mainly state-driven.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ankur Bawiskar
Tera Patron
Tera Patron

2 hours ago

@Siva_Prasad 

Is Review state a custom field or OOTB one?

share some screenshots.

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Siva_Prasad
Tera Contributor
In response to Ankur Bawiskar

2 hours ago

Siva_Prasad_0-1763459007911.png

The highlighted one 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Siva_Prasad

2 hours ago

Hi @Siva_Prasad 

 

You need to check how the OOTB states are configured, and then you need to add the ‘Review’ state.

 

https://learning.servicenow.com/nowcreate?id=nc_asset&asset_id=76b9c5ac474d2e10c2f2090fe16d436e&nc_s...

 

 

https://www.servicenow.com/docs/bundle/zurich-security-management/page/product/secops-analyst-worksp...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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