To open a different Client Email Templates through different buttons(UI Macros)

[urmilla]

Hello,

What I essentially need to implement are multiple buttons within the same form next to different sets of fields to send emails , each of which should open a specific email template.

Although I can provide conditions on the email client templates to have certain values from the form to determine which email template should be opened. But this will get implemented across the other buttons aswell.

I am looking at possible solutions which will enable me to open a template from the button and it being independent of any field values.

I am using   popupOpenEmailClient . Is there a way to embed the email template within this?

Thanks,

Urmilla Dhar

[now_dev]

Also If I am using below code it doesn't pick the template.

popupOpenEmailClient("email_client.do?sysparm_target=u_work_order&sysparm_table=u_work_order&u_work_order.u_ui_action_type=SAN&sysparm_sys_id=" + id + "&sys_uniqueValue=" + id);

But If I use emailClientOpenPop isntead of emailClientOpenPop, it is picking correct template but not sending emails. Could you point me to the right direction?

emailClientOpenPop("email_client.do?sysparm_target=u_work_order&sysparm_table=u_work_order&u_work_order.u_ui_action_type=SAN&sysparm_sys_id=" + id + "&sys_uniqueValue=" + id);

[Sam179]

Hi. I have a similar requirement. Were you able to figure it out?

[Ian Catley]

The email_client.do doesn't have any built in functionality to recognise the parameter sys_email_client_template. For this to work you need a query business rule on the email client template table along the following lines:

(function executeRule(current, previous /*null when async*/) {

       var url = gs.action.getGlideURI();

       var name = url.get('sys_email_client_template');

       if (!JSUtil.nil(name)) {

            current.addQuery('name', name);

       }

})(current, previous);