To send notification in regular interval of time

[RakshithaM]

Hi All,

I have a requirement where i want to generate an email notification for regular interval of time for every 5 years until the ticket is closed. However the Date will remain same but the email must be getting triggered for every 5 years based on Date present in the field (Date can vary according to ticket creation).

Can someone please guide me how can i solve this.

Field type - Date

Field Name - Service Plan (u_service_plan)

Thanks in advance.

[Ankur Bawiskar]

@RakshithaM 

you are not using the script I shared.

you cannot get the difference in years like that

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RakshithaM]

Hi @Ankur Bawiskar , have used the script which was shared by you. 

Have set the Pressure test date field date as 13-jan-2020, but email is not getting triggered for 13-jan-2025 and also for repetitive interval of 5 years until ticked is inactive.

Below have shared the image of the script, please guide me with this

[Ankur Bawiskar]

@RakshithaM 

what debugging did you do?

print the values in log and verify

[Ankur Bawiskar]

@RakshithaM 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.