Toggle or format Journal field in backend

[Arundhati]

Hello everyone,

I have an requirement to add a show less /show more to journal fields (worknotes/comments).

Is it possible to render the journal fields as on service portal it can be achieved via service portal widget but i don't know how to achieve it for backend.

How to achieve this in backend?

[Huynh Loc · Accepted solution]

Hi @Arundhati ,

Out of the box, ServiceNow does NOT support “Show more / Show less” behavior for journal fields (Work notes / Additional comments) in the backend UI.
This functionality is officially supported only in Service Portal or Workspaces, not in the classic form UI.

To achieve it in the backend, you would need UI-level customization (DOM/CSS/JS manipulation), which is not recommended nor supported by ServiceNow.

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

[Arundhati]

Thanks Huynh Loc

[Tanushree Maiti]

Hi @Arundhati ,

Check these two posts if it helps.

https://www.servicenow.com/community/developer-forum/show-more-show-less-on-service-portal-widget/m-...

https://www.servicenow.com/community/developer-articles/showmore-showless-widget-for-field-data-in-s...

[Arundhati]

Hi Tanushree,

As i have mentioned i have already achieved it on service Portal and the link is helpful for service portal.

Thank you for your reply

Regards