- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-12-2024 04:52 AM
We do have a catalog item with list collector variable and we're trying to access via toggle script with below script and we're getting sys_id on the logs level but returned ones are not available on group table level.
Could you please check the below one let us know if any changes are required.
Advance thanks.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-12-2024 07:50 PM
Thanks Ankur...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-12-2024 06:42 AM
is the list collector referring to sys_user_group table only?
are you sure those groups have manager in it?
If answer to both is yes then it should have approvers array with all managers
what prints in the array?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-12-2024 07:24 AM - edited 11-12-2024 07:26 AM
Hi Ankur,
Thanks for the response.
Upon checking we found out that, on "entitlements" level there is one more field called SysIDNumber where the sys_id is storing and these two fields under "ABC " table and we need to pass the SysIDNumber stored sys_id to the sys_user_group table query level.
Could you please help us here.
Advance thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-12-2024 07:50 PM
Thanks Ankur...