Track the Users list that who had viewed my RITM record

[chaitanyakumar]

Hi Guys,

I have requirement that we have Catalog Item for HR and we want to track the users list that who have viewed the HR RITM wiith Date and time. Hr is trying to get list of users that who have viewd their requests. Is anyone implemented the same functionality in your ServiceNow instances?

Thanks,

Chaitanya

[Nick Peters]

Hi Chaitanya,

You can use a display business rule that inserts a record on a custom table. The business can document the current user, the time it executes, and the record it was executed on.

Here is a related community post from 2 years ago:

• Is there a way to see who has viewed an Incident?

As Chuck recommends in that post, building a custom table to maintain the record views is an ideal method for reusability on other tables.