Tracking of catalog requests submitted through Virtual Agent

[ritesh_k18]

Hi All , the RITMs which are created based on Virtual Agent suggestions should be accurately logged in the conversation log.

Is it possible?

[Community Alums]

Hi @ritesh_k18 ,

Please refer to this :https://www.servicenow.com/community/itom-forum/how-can-we-attach-ui-layout-to-the-custom-activity-c...

[ritesh_k18]

@Community Alums  ,User types something in VA chat (like order laptop) , a catalog request link is presented by VA.User clicks it and submits the request. I wanted to know here where whether this requested item's number , description will be visible in the conversation log or not.If no , how can we achieve this.