Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 1- Change the type of the "Name" OOB field from String to Translated Text and add records for the translation in the Translated Text table. 2- Create a new custom field of type Translated Text and replace this new field as the display value for the table groups, hiding the OOB field. We want to know which way follows ServiceNow best practices.
There is no best practice regarding this special topic. Both approaches will require customizations. If I were you, I would tend to the first approach, as it corresponds to more what other users/developers would expect.
There is no best practice regarding this special topic. Both approaches will require customizations. If I were you, I would tend to the first approach, as it corresponds to more what other users/developers would expect.
