Tree picker not showing Groups with parent

Sravan K Nair · ‎07-06-2017

The OOTB field assignment group in the incident field is not displaying the groups with parents present.I have provided the filter to show only show the groups with parents and nothing shows up in the tree picker, where as when i filter for groups with parents empty, i get the result. How to make the groups with parents != NULL show up in the tree picker. PFA the screenshots.

Cheers,

Sravan

Chuck Tomasi · ‎07-06-2017

Hi Sravan,

I think you have conflicting requirements. What it is doing makes total sense to me (from a programming standpoint.)

The tree picker cannot show a child if you don't show the parent. If the top level group is omitted (because the parent field is empty and thus has no parent) then you've automatically taken out all the child nodes under it.

View solution in original post

Marco Jansen · ‎11-20-2023

Hi Chuck,

I completely understand the constraint that when you do not show the parent you cannot show the children as well. But Is there a solution that the parent is visible but you cannot select the parent for assignment from the hierarchy view. We want to collate sub teams under a team, but not able to select the team group.

Chuck Tomasi · ‎07-06-2017

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

If you are viewing this from the community inbox you will not see the correct answer button. If so, please review How to Mark Answers Correct From Inbox View.

Thank you

Sravan K Nair · ‎07-06-2017

Hi Chuck,

That makes total sense now, i was a bit confused actually. Thanks a lot mate.

Cheers,

Sravan