Trigger 3 different Notifications based on 3 different conditions.

[Insider]

Hello,

I am trying to trigger 3 different Notifications based on "Contact.Source" Value.

Can i write a BR to check Contact.Source value on case and trigger 3 different events using if else conditions?

or is there any other approach?

[Sandeep Rajput]

@Insider Ideally you should use the Condition builder conditions to trigger a notification on the basis of contact source instead of triggering events based on if else conditions.

[Insider]

Hello Sandeep,

There is a field called Source on the contact record, on which i should write the condition. But i am not able to dot walk in the BR conditions to get contact. Source so i thought of BR events.

[Vishal Birajdar]

Hi @Insider 

On which table you are writing the notifications...??

Also, on which table 'contact' field present..!!!

[Insider]

Hello Vishal,

I am writing notifications on the "Case" table and the contact is present on the "User" table.

On the BR conditions we can't dot walk to contact_source_value so i thought of using events.

Please suggest