Trigger a notification servicenow to third party tool using Rest API

[panduranga1]

Hello Team,

We have to trigger a notification from servicenow to third party tool i.e Xmatters using REST API.

When an incident is created in servicenow automatically trigger a notification to the xmatters tool. How can I approach, please find the below Endpoint and payload do needful.

https://statestreet-dev-np.xmatters.com/reapi/2015-04-01/forms/358bc241-f42f-46f2-a448-227819eb93c9/...

curl -1 -H "Content-Type: application/json" --user USERNAME -X POST -d '

{

  "properties": {

    "number": "",

    "short_description": "",

    "summary": "",

    "assignment_group": "",

    "severity": "",

    "priority": ""

  },

  "recipients": [

    {

      "targetName": "ENTER_TARGET_NAME_HERE"

    }

  ]

}

Thanks

Panduranga K.

[Community Alums]

Hi @panduranga ,

Here is the step-by-step Solution:

https://tech.forums.softwareag.com/t/servicenow-email-notification-via-outbound-rest-calls/237438

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[panduranga1]

Hello Sandeep,

 Here ServiceNow via webMethods.io connector. Here we will make use of webMethods.io webhooks. Webmethod. io webhooks is a another tool, please explain me clearly.

Thanks

Panduranga K.

[Community Alums]

webMethods.io is just a name for the webhook and yes this is just an example i gave with an example of an different third party tool. You just need to get the same things w.r.t. your third party tool.

Rest Servicenow platform related things remains the same for your integration too.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep