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Resolved! Fields not showing on Portal

I have a request that the only field that shows on the portal until a selection is made.  The field is Request Type, field choices are, New, Modify, Retire. Depending on what you select different fields and visible and mandatory. My issue is if you s...

Darlene York by Tera Contributor
  • 2276 Views
  • 2 replies
  • 1 helpfuls

Resolved! clickable link on email notification

I have an email notification I created and I have a random question, email ntification fuctions as intended but i want the number field on the demand form to auto autopopulated on the email notification  How can I achieve this  

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BKennedy by Tera Expert
  • 1502 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to make setReadOnly function work for client script

Hi, I created a client script that is setting company field of an incident same as caller.company. The problem is that I want to set company filed of an incident readOnly after that, and that's not working. I searched for conflicting UI policies and...

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Resolved! How to sum up values with Survey Instance

Hi Friendly crowd. How can I sum up  values  from the survey instance and then  place it in the  'Survey total score' (u_survey_total_score)     The end goal is to create a notification based on the score. Any help very much appreciated. Matt  

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mattgr by Kilo Guru
  • 1938 Views
  • 7 replies
  • 1 helpfuls

Resolved! Task SLA Read Access Restriction

Hi All, I am facing difficulty in restricting the SLA records from the related list.We have built custom Application and in that there is a table which extending task table and we have defined some SLA  based on customer requirement..We have one fiel...

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Ratan B by Tera Contributor
  • 1124 Views
  • 2 replies
  • 0 helpfuls

Related list showing empty, when opened in new tab

Hi All, We have requirement to show the related list for case which has same vendor, for this we have created new relation ship with both applicable to is case table and queries from is also case table. under the created related list its showing list...

Resolved! Delete emails from outbox

I want to delete emails from the email log from outbox. Not all the mails, only from outbox i want to delete. Can anyone help me out with the background script to delete the emails from the log.Thank you very much in advance.

bharath3014 by Kilo Contributor
  • 6305 Views
  • 14 replies
  • 11 helpfuls

Resolved! Client script gets null answer from script include

Hi, I'm learning servicenow and javascript and trying to create a client script which is setting 'company' filed to a caller's company. Unfortunately I can't get it right. "Answer" variable in client script is null. this is my client script Set User ...

Robust Transformation Map

Hello Everyone, Please help me with below requirement: I need to transform one excel sheet into two different target tables in which half data is of target1 table and another data for target2 table.So the usecase is if I have 5 fields in target1 and ...

Sweenal by Tera Contributor
  • 845 Views
  • 3 replies
  • 0 helpfuls