Change the labels for values ("true" and "false") to the text required(Eg. "SLA Met" and "SLA Not Met") while creating an Incident SLA report.
Change the labels "true" and "false" to the text required(Eg. "SLA Met" and "SLA Not Met")
Forum Posts
Resolved! Attachment Widget not working for Record Producers in Service Portal
Hi there, I have cloned the OOB SC Catalog Item Deprecated widget and using it to show a record producers in portal. So far its working fine. But the "Add Attachments" section of the widget is not working. Whenever I am trying to attach any files the...
Resolved! Steps to Integrate two ServiceNow instances using REST?
G'day all, I'm trying to integrate two SN instances such that as soon as an Incident record is created in instance 1 it should also replicate in instance 2. For instance, if I've created an Incident INC0001 in instance 1 then it should also be visib...
Resolved! Need some help with a record producer script
Hey SNC,I need some help with a record producer script. My case is the following - I have a record producer which is on the cmdb_ci table. I am asking a few questions:1. what action you want to take (options here are a):new , b):remove asa): new - it...
Creating Request via inbound action is skipping request numbers
Running on London Patch 4 Hot Fix 2.Created a new inbound action to create a request ticket based on specific criteria.It has been set as the lowest order inbound action and the "stop processing" check box has been selected.There are no other inbound...
Scheduled Job runs multiple times when set to run periodically, instead of running only once.
I have created a scheduled script to run a discovery process every 1 hour. However, I see that every hour, this script runs 10-15 times, at the exact same time. Is this behavior known ? If so, how can I prevent this from happening ? [TIA]
Prevent "Leave Site? Changes you made may not be saved." popup while submitting the Catalog form
Hi there, We have recently moved to kingston. We have catalog form that submits data to a table. We are submitting the data to a table and then redirecting the user using "window.location.href". Before we upgrade to kingston, it was submitting the da...
Resolved! Reference qualifier to display only two fields for a table
Hello All, We have two fields called "u_name" and "u_expiry_date" in the "ast_contract" table. This table is user in a Catalog Item variable. There is a field which is referencing the ast_contract table in one of the questions of the Ctalog item. I w...
Resolved! Duplicates Numbers
Hi there, I am creating a fix script that look for duplicates numbers in my custome table 'x_table', for the records that share the same number, the more recent record should be renumbered to the next available number. so far i have this script: v...
Resolved! Add Approval Comments to Catalog Tasks
I'm using the "AddApproverComments" Script Include (found here in the community) in one of my workflows, along with the code in the advanced section of the Catalog Task, to show the comments from the approval in the Catalog Task. This works perfectl...
Adding sum of integer fields to another field on a form (Client Side)
I'm trying to sum multiple integer fields into one on a form. I would like this to be done before the form is saved or submitted AND I need this calculation to trigger based on multiple fields. I have about 9 fields that if either one is NOT NULL th...
Resolved! Marking a Batched Update Set 'Ignore'
Until now we have used the 'merge' functionality for Update Sets but recently changed over to use Batched Update Sets. When we merged, all of the US in the collection were automatically marked 'Ignore'. This helps us differentiate the US that have m...
gs.info('x') gs.debug('x') no output in Fix Script in Scope App
I'm just starting to play around with scoped applications. I put together what should be a no-brainer fix-script which echoes back the content of a column as a result of a GlideRecord query, but the gs.info() statement in the loop returned no outpu...
Resolved! How to get a business rule to only run once?
I have this business rule that I would like to only run the first time a team member changes the State from "New" to some other state...any thoughts on how I can modify this to make it so it doesn't run if they go from State to State as long as they ...
In Location Table,there is a "Stockroom" field(True/False).I tried checking the Stockroom field on Location table to create a stockroom for the particular location.But it doesn't do anything nor doesn't show up in the Stockroom list.
Stock roomA boolean field that identifies whether the location is being used as a stock room. In Location Table,there is a "Stockroom" field(True/False).I tried checking the Stockroom field on Location table to create a stockroom for the particular...