Hello, From a separate form (of course), I am being requested to redirect the user to a service catalog item and have several values pre-populated. I'm being able to redirect the user, however, I'm having trouble pre-populating the values. The pre-po...
Hello,I have a service request with a variable that I want to search by the user id of a person (this is a reference variable pointing to the sys_user table). The variable name is called "user_name". In the variable attributes section, I've added: ...
Hello,I have a database view which combines the tables - kb_knowledge, metric_instance, problem and sys_user. I need to filter the entries in the table based on metric_sys_created_on and present just the entry with the oldest date for each metric_id=...
Our customer has a requirement that we should alwyas stay one release back from current release, and upgrade only once a year and still stay compliant.Ex - Now Tokyo is out, we want to be upgraded and stay on San Diego. Is it possible?
HelloI'm trying to set the caller of an incident in an inbound action but it's still set to Guest. Yet my user does exist.it's supposed to be simple:current.caller_id = gs.getUserID();This return me a id which doesn't appear to be the sys_id of whoev...
Hi Community, We are creating a record producer on our Service Portal for hardware return in the office. The form is pretty straightforward and has been easy to make. One of the questions is the date of hardware return. Currently, it requires the use...
Hi Folks, I am getting difference of two dates and the trying to add that to a date/time field, but with no luck . I am able to get the difference but that is not getting added to the field. Below is my code var cas1 = new GlideRecord('sn_customerse...
Hi Team, I'm using the below variable attribute on list collector, I'm able to see the User ID and Name in search. ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name,ref_ac_columns_search=true,ref_ac_display_value=false But When we sele...
Hi Team,I followed community thread on this requirement to get the most recent email body text and ignoring the previous thread when replying email for inbound action but got no luck. can anyone guide me on this or help me on this.?Regards,Atul Kumar
Hi, I have a notification email configured , for which I am looking for implementation ideas. need solution for : email should only send the latest additional comments . •If mail is sent to customer with text ABC( in additional comments ) , ( offc...
ServiceNow Guided Tour Designer not working for Standard UI in San Diego - ServiceNow page reloads out of guided tour designer as soon as we try to create a guided tour for standard UI
Hi All,I need help with the below requirement. When a new import set table is created extending Import Set Row, ServiceNow automatically generates a module under Import Set Tables application. These are not needed and are cluttering up space and maki...
Hi all, I want to analyse the Virtual agent performance like how many chats completed and how many incomplete for that i am using Conversational interface --> Virtual agent Dashboard.Is there any way i can see/ check why user does not complete a topi...
Hi All, I am trying to delete user groups from a scoped application. i have already Make the 'Can Delete' check box true and Accessing from 'All application scopes' but still I am getting 'Delete operation against 'sys_user_grmember' from scope 'u_...
Hi All,I want to know what is the relation between interaction and case and when do we create a Case from an Interaction.? Thank you.
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