Resolved! How to Send a notification to created by using email script
How to send a notification to created by instead of assigned to not provided. Can anyone help me on the email script?
Forum Posts
Resolved! Need to write script to close RITM if all the associated multiple tasks are closed
HI All, We had an issue with few of the RITMs, where RITMs with multiple tasks are not closed even if all their associated catalog tasks are closed. The requirment is to identify all those RITMs by getting them into log and close them. Note: All...
How can I adjust the size of search bar in the header menu ?
I am creating new portal for an app and I want to add a search bar to the header menu by adjusting its size to be small.
Resolved! Syntax for UI action OR Condition
Hi Community, Can you please assist me with the syntax of the condition of a UI action. I have a button on the incident form that I want to hide if any of the 3 required fields are empty, or in other words, all 3 of the fields need to be populated fo...
Resolved! How to hide watermark on emails
How do I hide the watermark but not omit it from the email?
Flow cancelled on request being rejected
I'm at my wits end trying to work this out. I've created a Flow using Flow Designer. It asks for approve and when the request is rejected it should set the request item to Closed Incomplete and send an email. (Should it be approved it does a lot more...
Resolved! Flow designer - Ask for approval in subflow, until RITM is Closed Complete
I have a flow on catalog items which asks for approval from a subflow. Which returns approved or rejected, and the flow continues. I send the RITM as a reference record to the subflow. However, I noticed that if a RITM is awaiting approval, and I set...
How to check if a certain date falls within a specific time period
I would like to check if a certain date falls within a specific time period.can I use GlideDuration ?
ServiceCatalog/How to set form values to prices
Hi How do I set prices in ServiceCatalog? I would like to know how to set the "Single Line Text" form value to a price. The value is an integer only. In Capture, I would like to know how to add $200 in the Memory field to make the total price $550....
Beautify is deprecated .. when do we get a new version?
Hi there, the extensions has Beautify as a dependency. This extensions is marked deprecated as it is no longer maintained. When do we get an upgrade? Regards Nils
Is there any way to edit and re-submit the rejected catalog item in Service Portal?
If a submitted request gets rejected, the requestor usually would like to modify the already submitted form and re-submit it without creating another (new) request. To meet this requirement, I have been using Record Producer and custom Flow for appro...
Resolved! Object Output to String Upon GlideAjax
Hi can you help me on this. i know its kind of correct but i think i missed on some steps on the ff scenario for retrieving the value of serial number in the cmbd_ci table. on my client script i did an onchange script were it gives me the value of th...
Resolved! How to add Group Members in CC, There are 2 groups in IRQ Challenge (sn_vdr_risk_asmt_challenge_data) table.How to add these 2 group selected in CC (asmt_metric_result table notification)?
How to add Group Members in CC, There are 2 groups in IRQ Challenge (sn_vdr_risk_asmt_challenge_data) table. How to add these 2 group selected in CC (asmt_metric_result table notification)? I have created below Email Script and added this email scrip...
Resolved! Unable to parse the JSON data
Hi All, Unable to parse the JSON data which i am getting like as below: i want to map the highlighted ones. Please advice. { "Incident" : { "properties(description)" : { "value" : "Service Account, Logic Monitor made an attempt to run comma...
Resolved! Cancel and restart workflow for Demand
Hi All, Hope you are doing good. I created a simple workflow for demand form, if its in qualified state the workflow will trigger the approvals and move it to next state if approved. But in demand form when Reset to Draft button is clicked the state ...
