Hi All, I was wondering if someone could help me understand how to code this change.Id like to remove all the html coding from this paragraph but not sure how to format the business rule. Below is an example of the text that appears in our descripti...
We have a custom table extending Task and state field shows a different values on list view vs Form View. when I checked dictionary , task has Closed Incomplete as 4 (Shown on form view), Incident has Awaiting user info as 4 (Shown on List view).
Hi All,I'm pulling data from a table using GlideAggregate, and I'd like to implement "error handling", meaning that I'd like to log a message when the GA query did not return any data. Initially, I implemented it like this (not exact code, just the m...
I have a requirement to get all the active assets assigned to the user in the variable (Lookup Select box) of record producer to achieve this used the script include and the reference qualifier in the variable as below but still the variable shows no...
Hello Guys, on filling the RPafter submiting RP When I submit the record producer I am seeing different data captured on the reocord procedure which I saw while on submiting How Can I trace ? On RP, one field Business Service which get data from serv...
Hi All,I have exported a group from PROD in XML. This group has 10 members. The same group is available in DEV but has 5 members. I imported the XML in DEV. After import the members are not changing. Is it accurate? Kindly help.RegardsSuman P.
Hy everyone! I've add a new icon link on my service portal home page for create a case. When I click on the button instead of the case form, it appears "You are either not authorized or record is not valid". I've checked for the roles but I've the ad...
I have a subflow that allows me to publish it and indicates that it is published successfully. However, when I go back to the list of subflows, it is still in the Draft status (even after refreshing the browser). This does not seem to effect the Flow...
I am trying to parse out the HTML from an HTML field to a text field. I created a business rule on a scope application based on this KB (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696694). The background script works grea...
Hi, We have a form that get's submitted as a RITM and has about a dozen or two variables attached to it, using the Snow API i'm finding I have a to do dozens of API calls just to retrieve the variable values each time there is a new form submitted - ...
Hey all, I'm hoping to get some suggestions on how to handle the importation of a CSV file into ServiceNow. I am importing an Excel CSV file into ServiceNow, however, I'm trying to setup some "rules" to manage the importation of the CSV file. What I...
I have one requirement that copy case fields from case to incident for that i created one script include and am calling that script include from business rule. but it's not working. can anyone help me on this. script include below Business rule below...
I have a requirement where live agent initiated in portal , agent in HR Agent workspace should receive an alert sound. I have uploaded the audio file in Service channel -->Chat --> Inbox alert audio field. I have tired in below 2 ways 1.Audio file i...
Hi everyone, I have a Change Request record producer to allow people to submit changes via the portal. This is all working great, it creates a change record and sets various values using script/map to field. However, what I would also like to happen ...
Hi,We have the requirement to extend the 'valid to' date for some 4000 KB articles till 1 year from now. Can anyone share ideas on how to do it via a fix script ?
