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ESC portal search view faceted search

Hi. I probably changed something, not sure. Our Portal uses AI Search, but our development instance has a different view from the Production instance when we search for things. I was looking into the AI Search applications, and Faceted widget, I don'...

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SC17 by Tera Contributor
  • 721 Views
  • 1 replies
  • 0 helpfuls

Read-Only based on its protection policy error

Hello,I'm trying to copy an ATF - Normal Type Change Request Workflow so that I can make changes to the ATF steps to fits our use cases.  However, I'm running in to "Unexpected error"  (See attached).  Could some please provide suggestions on how to ...

user Feedback column in Incident/requests table

hi, I want to know if there's a specified column for Users to put their feedback in, after the ticket is closed/ resolved in the incident/request tables?if no such column is provided by default, we can create a 'text' column in the incident/request t...

Mirza Baig3 by Kilo Contributor
  • 2781 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to update a field in flow designer using script?

I have created a schedule trigger flow which will run and send email reminders based on the lookup done on approval table. Now in the approval table i have created 2 fields named number of reminders sent of type integer with default value of 0 and la...

Wait For Condition Not Working

I have a variable that is hidden on the RITM but is visible and mandatory on the SCTASK. The user selects yes or no and if the user selects yes the workflow should move on from the wait for condition. After doing some research I realized that the wor...

Tylerjknapp by Tera Contributor
  • 1565 Views
  • 9 replies
  • 0 helpfuls

Create sys event for notifications

Hey I am working on making a notification being sent on a specific time.I have created a field "u_end_user_follow_up" which automatically populates the field with Date/Time 5 days after a task is set to "Pending". I was then looking at this https://w...

Resolved! UI policy (not working) and Data Policy (Working)

Hello, I am trying to make fields attestation and attestation group readable only when the state is attested. However, when I applied UI policy is not working. The only thing that seems to be working is the data policy(used as UI policy on clients). ...

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Andi Hoxha by Tera Contributor
  • 1747 Views
  • 9 replies
  • 4 helpfuls