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Resolved! Set dynamic key value in json

I am trying to set dynamic value to my Key in Json object but its setting the variable name instead. var primaryObj = source.u_bp_primary_object_type.toString(); //dynamic values var secondayObj = source.u_bp_secondary_object_type.toString(); //dynam...

Eash1 by Tera Expert
  • 10947 Views
  • 1 replies
  • 4 helpfuls

Resolved! What are UI16 steps to delete FILTERS?

for instance, the context menu for Applications (UI16) displays 2 personal filters My Open Incidents & my own Incidents My users can see their own as well. In the filter selection, EDIT PERSONAL FILTERS my users cannot see ANY of their filters and I ...

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Rory6 by Giga Expert
  • 2617 Views
  • 2 replies
  • 1 helpfuls

Resolved! Edit Service Portal header menu items

Hi guys,I think I'm missing something blatantly obvious but I cannot find how to edit header menu items in Service Portal. For example, I would like to change the header menu item 'Knowledge' to say Knowledge base' and wondering how to do that Thank...

VJ4 by Giga Expert
  • 29779 Views
  • 11 replies
  • 23 helpfuls

Restore scoped app after cloning

Hi all, I have a custom app which is in Development in dev instance, I have the same app in prod in a different version in install state. I will be doing a clone down of sub prod from prod. As per snow documentation, I have backed up the same applica...

nrd5830 by Mega Guru
  • 2361 Views
  • 1 replies
  • 1 helpfuls

Extract Response of Invoke-RESTMethod

I have this piece of code in Powershell which creates a new ticket in ServiceNow as part of an URL Monitoring Service, every 5 minutes. If there is no ping from the URL, I raise an incident. I am successfully able to create an incident, but I now nee...

SAML: IDP initiated saml logout not working

Hi,I configured my IDP (a trial PingOne instance) to initiate a SAML logout session (by navigating to https:// sso.connect.pingidentity.com/sso/initslo )This means Ping sends ServiceNow a LogoutRequest, and expects a LogoutResponse.I tried configurin...

idangadot by Kilo Explorer
  • 2914 Views
  • 4 replies
  • 0 helpfuls

Remove Choice list option(none) from drop down.

Hello Team,I have the variable severity which is choice list field.I want to remove the option none (custom value) as there is already OOB --None--.In this   process I deleted the choice none is there is no option to keep it inactive.But my problem h...

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Kusuma2 by Kilo Guru
  • 7435 Views
  • 16 replies
  • 3 helpfuls

2 records with same ticket number

Dear all,   Could someone please let me know how 2 different records can have same ticket number. We have recently encountered with situation where 2 different records had same ticket number.   I want to see this happen again by replicating the situa...

Resolved! Translated HTML won't show up in widget

Hi,Looking at the OOB Widget "HTML", I can see in the Options Schema that the HTML field is added as a translated HTML field - but switching language and trying to add a translation changes the original version of the HTML instead of adding a transla...

Resolved! Using a Script Include, in a Widget

Trying to access a script include from within a widget. Here's what I'm doing. [HTML] <div class="panel panel-default"> <div class="panel-body m-b-n"> <div class="wrapper-md row no-margin"> <form class="basic-form"> <p> ...