Trigger custom "Rescind" process

[Sriraj V]

Hi Team,

We will not be using the out-of-the-box rescind activity set. Based on HR's decision, we need to trigger the rescind process. I have an 'X' activity set that will be triggered by HR's decision. Within this activity set, I need to include an HR service that needs to trigger rescind process. Please let me know if my approach is incorrect. I plan to create an HR service with a fulfiller activity as a Workflow/Flow to trigger the 'rescindCase' method.

Regards,

Sriraj

[Sriraj V]

@Sandeep Rajput , Hi Sandeep - Do you have any inputs on the same. Thank you in advance.

Regards,

Sriraj

[Sandeep Rajput]

@Sriraj V Any specific reason why you do not wish to use OOTB rescind activity set? You can chose to use a different activity set and trigger an HR Service/flow via an activity to trigger the custom rescind process. However, I would recommend you to use the OOTB rescind process if there are no valid reasons to choose the custom implementation over the OOTB rescind process.

[Sriraj V]

@Sandeep Rajput Thanks for the reply. How to trigger the rescind process.? I hope I need to trigger this scriptinclude hr_ActivitySet .

Yeah I will suggest to use ootb one to my team.

[Sandeep Rajput]

@Sriraj V If you are referring to the OOTB rescind process then it can be triggered via Rescind UI Action available on the HR case form. If it is about the custom implementation then you can trigger the activity set based on some condition/script.