Trigger E-mail notification when survey is dissatisfied or very dissatisfied by user

geet · ‎08-19-2015

Hello everyone,

Kindly help me in knowing how to trigger an E-mail notification to a manager/group when user dissatisfy the survey.

Kindly explain step by step by step as i am not familiar with the notification part much.

geet · ‎08-20-2015

This is our Survey form and when user submits this form the incident form get updated as follows :

So, now i want when user dissatisfy or very dissatisfy the survey, an email should be sent to the Grroup/Assignee/manager.

Kindly let me know if you got answer of your question.

geet · ‎08-24-2015

Can anyone add something interesting to it ?