trigger flow from business rule

[jean-pauldehaas]

Hi All,

i have a flow for decomissioning a pc, the flow should kick off if an update is done from AD on the computer table.

when the computer gets disabled in AD and this information gets updated in servicenow, the flow should kick of and created the requested item that is attached to the flow.

users are also able to manually create the request but when the request is created automatically the approval in the flow should be skipped.

im not sure how to start is there anyone who can hellp me on the way

[Ankur Bawiskar]

@jean-pauldehaas 

ensure for this variable Visible on summaries checkbox is unchecked.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jean-pauldehaas]

@Ankur Bawiskar thanks!

i do have a followup question.

the BR is running on the cmdb_ci_computer table because i need to look at a field on the computer form if that gets updated from AD it needs to run the BR and create the catalog item.

i need to set the requested for via that BR and some other field, how can i do that ?

[Ankur Bawiskar]

@jean-pauldehaas 

since you can't pass input to flow it would be difficult to know which computer record initiated the flow?

Set unique session variable and get that in flow variable and set the requested for

Something like this

How to use session variable in service now 

[Guido Bernuetz]

My suggestion to go:

1. Create a subflow which contains the actions and tasks
2. Create a main flow to attach it to a catalog item. In the main flow you can call the subflow and set a parameter which shows the manual start.
3. Call your subflow also from a business rule (or any other helpful script like scripted webservice) and set the parameter to show the automated start
4. In the subflow test the parameter value and skip the approval task for example.

I hope that helps!

[Ashish Parab]

Hello @jean-pauldehaas ,

You can try as below:

Open your flow and click Create code snippet.

Use the server side code inside that function as like below

Uncomment the yellow highlighted line and comment the red highlighted line as you are dealing with background. 

You can use this code directly in your business rule, and the flow will trigger.

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish