Trigger @Mention actions from received emails
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06-20-2025 11:00 AM
Is it possible to have an @Mention in the body of an email, such as from Outlook, be applied to the Activity Stream as a ServiceNow @Mention and trigger the appropriate actions?
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06-20-2025 11:21 AM
Hi @HerrAndrew ,
yes in the inbound email action parse the @Mention and convert into something like below
'@[sysid of the user record followed by user name]' -> this works as a mention
'@[8a826bf03710200044e0bfc8bcbe5d96:Delphine] hello'
I have ran the below BG script
it added comment mentioning the user
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya