Trigger @Mention actions from received emails

[HerrAndrew]

Is it possible to have an @Mention in the body of an email, such as from Outlook, be applied to the Activity Stream as a ServiceNow @Mention and trigger the appropriate actions?

[Chaitanya ILCR]

Hi @HerrAndrew ,

yes in the inbound email action parse the @Mention and convert into something like below

'@[sysid of the user record followed by user name]' -> this works as a mention

'@[8a826bf03710200044e0bfc8bcbe5d96:Delphine] hello'

I have ran the below BG script

it added comment mentioning the user

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya