Trigger notification to CTask assigned to when plaaned start or end date changes on Change form

Nikithesh R · ‎03-05-2024

Hello,

When Planned Start or End date changes notification should be triggered to Ctask assigned to person. I am trying to achieve this using event trigger and BR on Ctask table, when I give condition planned start or end date changes notification is not getting triggered. Need some inputs.

Thanks.

swathisarang98 · ‎03-05-2024

Hi @Nikithesh R ,

I got it working 😁,i tried in my pdi , please refer below

Create before update BR on change request table,

(function executeRule(current, previous /*null when async*/ ) {

	gs.info('inside br');
    var demand = new GlideRecord('change_task');
    demand.addQuery('change_request', current.sys_id);
    demand.query();
    if (demand.next()) {
		gs.info('inside if');
        gs.eventQueue('test.notify', demand, '', '');
    }
    

})(current, previous);

Event:

Notification:

When event is triggered,

Result:

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

View solution in original post

swathisarang98 · ‎03-05-2024

Hi @Nikithesh R ,

You can create notification on change_task table and in condition you can dot walk to change request and check if planned start date or end date changed ,

What it will contain you can add the content in body which you want,

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

Nikithesh R · ‎03-05-2024

Hello @swathisarang98 ,

I tried that too it's not working.

Thanks

swathisarang98 · ‎03-05-2024

@Nikithesh R notification is not triggering ? did you check email log ?

Nikithesh R · ‎03-05-2024

@swathisarang98

Yes I did, checked the email logs. It’s not getting triggered.