Trigger SLA noification fto assigned to or 50% breach time.

prasanna_da · ‎11-04-2025

Hi Team,

in Zurich instance, cna anyone help me with the complete step wise guide to Trigger the Notification to Assigned to, assigned to manager whe the SLA has reached the 50% business duration and has not breached.

Thanks.

Dr Atul G- LNG · ‎11-04-2025

Hi @prasanna_da

This is the OOTB SLA flow. You only need to modify to whom you want to send the email.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎11-04-2025

Hi @prasanna_da

This is the OOTB SLA flow. You only need to modify to whom you want to send the email.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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