Trigger the notification when SLA response time breached using Business rule

[PRAGHATIESH S]

Hi,

I want to trigger notification when SLA Response time  breaches using business rule. Can anyone help me to write the business rule

[PrasadJoshi]

Hi , 

After SLA breaches sla.warning.breach.parm event is created which sends email notification out of the box.

If you still want to send custom notification on SLA breach try creating another notification for the same event or use eventqueue api register an event generate an event from your business rule (below article will help ) and then configure another notification for that new event.
https://www.servicenow.com/community/developer-articles/an-examination-of-gs-eventqueue/ta-p/2322341

please mark answered if this helped.

[Basheer]

Hi @PRAGHATIESH S ,

Write the business rule on task_sla table

You can mention the conditions in business rule when to run as

State is Breached

in the advanced section you can write your code to trigger the notification.

[PRAGHATIESH S]

I want that code to trigger the notification. If you know, can you pls help me here.

[Rajesh Chopade1]

HI @PRAGHATIESH S 

Following link will help you to understand - how to trigger notification from Business rule

https://www.servicenow.com/community/developer-articles/setup-email-notification-using-business-rule... 

Thank you

Rajesh.