Triggering an incident notification from the Task table

[ServNowDev]

Im trying to trigger incident notifications but using the task table but doesnt seem to be firing off 

 

[Anand Kumar P]

Hi @ServNowDev ,

The Incident table is an inherited form of the Task table. If you set notifications on Task, they will run not only for Incidents but also for other types like Change, Problem, Release, etc. So using Task-level notifications can cause alerts to fire for irrelevant record types, and you might also miss logic that’s specific to incidents  .

Configure your notifications directly on the Incident table. This way, emails only go out for Incident records, and you won’t have unrelated tasks or record types included.

If you set notifications on Task instead, users could get emails for any task-based record (Change Request, Problem), because all those tables inherit notifications from Task

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[Kai Tingey]

If you are specifying task type = incident in the trigger criteria , then it would make more sense to just set your notification on the incident table to begin with.

is there a particular requirement for it to fire on task instead of incident?

[Ankur Bawiskar]

@ServNowDev 

notifications at parent level are not inherited for child

You need to create new notification for your child table (incident)

If my response helped please mark it correct and close the thread so that it benefits future readers.