Copy functionality for RITM on portal

[BabaS6658192191]

I have a requirement on portal, where we need to copy the RITM for a specific catalog item's RITM. And when they click on the RITM it should open the new catalog item to auto populate the variable values from the original RITM.

I have updated the widget to show the copy button and then it will redirect to empty catalog item, but not able to find a solution to auto populate the variable values from the original RITM to the new catalog form opened. 

I want this to open in a new catalog form, so the users can edit and submit the accordingly to create request from portal.

[Anvin · Accepted solution]

Hello,

If you have to redirect to the item page, you have to construct an URL,

1. encode the RITM sys_id in the URL and in the catalog item

2. have an onLoad client script to get the parameter from URL.

3. the parameter will hold the old RITM sys_id, query the RITM and get the values using GlideAjax.

4. Construct a JSON from server side and pass it to client and set the values in the fields.

[BabaS6658192191]

Hi Anvin, If you have already implemented that solution can you give me the script for the same. Im fairly new to portal scripting and it will help me.

[Anvin]

The following article is explaining the URL extraction very well. please check this out,

https://www.servicenow.com/community/service-management-articles/extracting-url-parameters-in-servic...

If this solves the issue, please mark it as solved.

[BabaS6658192191]

Can you help me how this can be used in my solution little more detail please. all this is little too generic for me