Triggering RITM workflows

[josh_tessaro]

We are not interested in doing any request (sc_request) level approvals at this time as everything will be approved at the Item (sc_req_item) level. We are starting to impliment workflows for some of our more complex items and are finding that the RITM workflow will not kick off until an approver/approval has been associated with the parrent request and marked approved. Simply changing the approval and state of the parent request does not seem to trigger the workflow of the child RITM.

I tried to find business rules/workflows that are making additional changes to either the parent Request or the child RITM when the Request approval is set but I could nt find anything. For context we are working toward implimenting a two step order guide (1. network account, 2. access items) using http://www.servicenowguru.com/system-definition/order-request-items-order-guide/

Can anyone shed some light on what we should be doing at the request level to trigger the child RITM workflows on Request submission?

[Deepak Ingale1]

Hello Josh,

Request level approval has condition based on cost.

I guess OOB if cost of Requested Item is less than 1000$, Request level workflow gets completed by approving at Request level.

If your Items does not have cost associated with them (less than 1000$), then it should not be a problem for you.

[josh_tessaro]

Deepak,

I cannot find where this is defined, what is the request workflow called?

[Uncle Rob]

Its a workflow that comes OOB called "Service Catalog Request"

[Deepak Ingale1]

Hi Josh,

Go to workflow editor and find a workflow on sc_request table, with name 'Serice Catalog Request' check out that workflow.

Compare your instance workflow with servicenow demo instance workflow. Both should be same ( I assume they are not modified)