Triggering RITM workflows

[josh_tessaro]

We are not interested in doing any request (sc_request) level approvals at this time as everything will be approved at the Item (sc_req_item) level. We are starting to impliment workflows for some of our more complex items and are finding that the RITM workflow will not kick off until an approver/approval has been associated with the parrent request and marked approved. Simply changing the approval and state of the parent request does not seem to trigger the workflow of the child RITM.

I tried to find business rules/workflows that are making additional changes to either the parent Request or the child RITM when the Request approval is set but I could nt find anything. For context we are working toward implimenting a two step order guide (1. network account, 2. access items) using http://www.servicenowguru.com/system-definition/order-request-items-order-guide/

Can anyone shed some light on what we should be doing at the request level to trigger the child RITM workflows on Request submission?

[BryanS413339635]

This is a great start. I think this gets me going in the right direction. Thanks!!

[josh_tessaro]

If you are looking for the pieces that trigger the 2 staged workflow, » Control the Execution Order of Request Items in an Order Guide is a really good start and I can provide any of the missing pieces if you give me an idea of where you are stuck.