TRUE/FALSE field is not working

[aahitha2]

Hi Team,

I have a true/false field(made_sla), this field need to populate as true or false based on two date&time fields(X&Y).

if(X>Y) then made_sla=TRUE

else if(X<Y) then made_sla=FALSE.

logic is working and logs also printing, but made_sla is always showing as "FALSE" we do not have default value defined for this field.

if (widnowstart > breachtime) {
current.made_sla = 'true';
//gs.addInfoMessage("made:" + current.made_sla);
} else if (widnowstart < breachtime) {
current.made_sla = 'false';

}

Addinfo mesages are coming correctly but field is not updating, i have tried business rule on Before and after.

What might be the reason why Made_sla not accepting TRUE value? can anyone help me what are the backend logic stoping except dictionary default value.

Thanks!

[Ankur Bawiskar]

Hi,

any other business rule is executing after your BR which is making it false again?

Regards
Ankur

[aahitha2]

No Business rule i can see in system on made_sla field. Only mine is there.

Thanks,

Aahita

[Ankur Bawiskar]

Hi,

did you try setting some other field withing the if logic

Regards
Ankur

[Mark Roethof]

Hi there,

Where is this script running? Business Rule? When? Can you provide some more details on this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[aahitha2]

Hi Mark,

Script is running in busineess rule.

When: Before Business rule

Action: Insert/Update
Condition: Widow start is not empty

Thanks,

Aahita