TRUE/FALSE field is not working

[aahitha2]

Hi Team,

I have a true/false field(made_sla), this field need to populate as true or false based on two date&time fields(X&Y).

if(X>Y) then made_sla=TRUE

else if(X<Y) then made_sla=FALSE.

logic is working and logs also printing, but made_sla is always showing as "FALSE" we do not have default value defined for this field.

if (widnowstart > breachtime) {
current.made_sla = 'true';
//gs.addInfoMessage("made:" + current.made_sla);
} else if (widnowstart < breachtime) {
current.made_sla = 'false';

}

Addinfo mesages are coming correctly but field is not updating, i have tried business rule on Before and after.

What might be the reason why Made_sla not accepting TRUE value? can anyone help me what are the backend logic stoping except dictionary default value.

Thanks!

[Mark Roethof]

The part of with quotes/without that others are mentioning, should not matter at all for an update. This can't be the issue.

Maybe some other scripting preventing this update? Can you try for example with using
current.setWorkflow(false);

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Ankur Bawiskar]

@aahitha 

some things to inform

1) if this is before business rule then small change

2) you should not use after insert/update business rule

Also as mentioned by Erik don't use quotes for boolean fields

if (widnowstart > breachtime) {
current.made_sla = true;
//gs.addInfoMessage("made:" + current.made_sla);
} else if (widnowstart < breachtime) {
current.made_sla = false;

}

Regards
Ankur

[aahitha2]

I have tried all above given suggestions but still same issue, made_sla field is showin as FALSE. 

Any field back end configurations do i need to look? there is not default value for made sla field.

Thanks,

Aahita

[Mark Roethof]

Maybe some other scripting preventing this update? Can you try for example with using
current.setWorkflow(false);

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Kajal Goti]

Hi,

It's setting the appropriate value in your code, But it is not setting value on field for that you have to update that record after setting the value

if (widnowstart > breachtime) {
current.made_sla = true;

gs.info(current.made_sla) // Here it will  set proper value but it won't apply on actual field
//gs.addInfoMessage("made:" + current.made_sla);
} else if (widnowstart < breachtime) {
current.made_sla = false;

}

since you are using current, So i am assuming are are writing server side script

Please current.update() , It will work and update proper value

to update true/false value, You have to update the record

Please mark as correct/helpful, If you get help