TRUE/FALSE field is not working

[aahitha2]

Hi Team,

I have a true/false field(made_sla), this field need to populate as true or false based on two date&time fields(X&Y).

if(X>Y) then made_sla=TRUE

else if(X<Y) then made_sla=FALSE.

logic is working and logs also printing, but made_sla is always showing as "FALSE" we do not have default value defined for this field.

if (widnowstart > breachtime) {
current.made_sla = 'true';
//gs.addInfoMessage("made:" + current.made_sla);
} else if (widnowstart < breachtime) {
current.made_sla = 'false';

}

Addinfo mesages are coming correctly but field is not updating, i have tried business rule on Before and after.

What might be the reason why Made_sla not accepting TRUE value? can anyone help me what are the backend logic stoping except dictionary default value.

Thanks!

[Mark Roethof]

Using current.update() in a before business rule is considered bad practice.

Kind regards,
Mark

[aahitha2]

Hello,

AFTER business rule with current.update() also not working.
BEFORE business rule -> i am not using current.update BCZ its not best practice.

Same BEFORE business rule is working in DEV environment, this issue is in UAT environment.

Thanks,

Aahita

[Mark Roethof]

Any luck with what I mentioned on trying with setWorkflow(false)?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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