Hi,
Try below code:
// If you have more than one RITM for REQ then Use this Code.
var getRITM = new GlideRecord('sc_req_item');
getRITM.addActiveQuery();
getRITM.addQuery('request',current.request);
getRITM.query();
if(getRITM.next())
{
//DO whatever you want to do here;
//Dont close REQ as One of the RITM Is open.
gs.addInfoMessage('REQ cant be closed because one of the RITM is Open');
}
else
{
var req = new GlideRecord('sc_request');
req.addQuery('sys_id',current.request);
req.query();
if(req.next())
{
req.req_state = 'closed_complete';
req.update();
}
}
Thank you,
Ashutosh Munot
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