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Trying to remove the "Knowledge" check box from incidents

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Josh_Robinson
Tera Contributor

‎01-09-2024 11:17 AM

The knowledge check box in the resolution tab needs to be removed from our incidents template, but I am unable to figure out where I can do so.  I have already checked the Records Producer table, and I missing something?

 

Josh_Robinson_0-1704827792751.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-09-2024 11:20 AM

Hi @Josh_Robinson 

 

Incident record -- right click - Configure -- From layout

LearnNGrowAtul_0-1704828031561.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Uncle Rob
Kilo Patron

‎01-09-2024 11:18 AM

Sorry.... I must be missing something.
Wouldn't this be as easy as form configuration?

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Josh_Robinson
Tera Contributor
In response to Uncle Rob

‎01-09-2024 11:43 AM

Thats what I thought as well, but I am either blind or dumb, and not sure which it is. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-09-2024 11:20 AM

Hi @Josh_Robinson 

 

Incident record -- right click - Configure -- From layout

LearnNGrowAtul_0-1704828031561.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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