Trying to stop, If requester replies to RITM comments, requester gets comments email

[Nicholas Hromya]

I think I need to update the action in the Inbound email to set validator to not run if the reply is being sent by Opened by or Requester.  I am not sure what this would be in js.

I am not sure how to do this.

We have a notification named "Request item commented":

When to send : Insert - Updated - "Additional comments" changes

Who to send: Opened by, Requested for, and Watch list

We have Inbound email action named "Update Request Item":

When to run: reply

Action: 

if (current.getTableName() == "sc_req_item") {

    current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

    if (gs.hasRole("itil")) {

        if (email.body.assign != undefined)

            current.assigned_to = email.body.assign;

        if (email.body.priority != undefined && isNumeric(email.body.priority))

            current.priority = email.body.priority;

    }

    current.update

[Nicholas Hromya]

Trying this some more, I still want the inbound email to update the comments on the RITM, but I don't want the notification to send if the comments on the RITM are updated by the requester or Opened by.  So I think I need to update the notification.  I am still not sure how to do that.

Thanks

Nick

[Nicholas Hromya]

On the notification, I will try the condition

Created By   is different    from      To

[Robert H]

Hello @Nicholas Hromya ,

Have you verified that the "Send to event creator" option in the Notification is unchecked?

Regards,

Robert

[Nicholas Hromya]

Hello it is unchecked.

I found we have two inbound email actions on reply.  Even though the activity log doesn't show to inputs, it appears two were set.  I disabled one and now it works.