I think I need to update the action in the Inbound email to set validator to not run if the reply is being sent by Opened by or Requester. I am not sure what this would be in js.
I am not sure how to do this.
We have a notification named "Request item commented":
When to send : Insert - Updated - "Additional comments" changes
Who to send: Opened by, Requested for, and Watch list
We have Inbound email action named "Update Request Item":
When to run: reply
Action:
if (current.getTableName() == "sc_req_item") {
current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
if (gs.hasRole("itil")) {
if (email.body.assign != undefined)
current.assigned_to = email.body.assign;
if (email.body.priority != undefined && isNumeric(email.body.priority))
current.priority = email.body.priority;
}
current.update
