Turning VA into just Live agent

[Cole7]

Wondering if anyone has a simple\efficient way of turning VA into just Live agent? Basically when users go to VA, the bot might say Thanks for reaching out or something, but then send the user to a live agent or put them into the queue for the next available agent.

[johndoh]

I can confirm https://<instance_name>.service-now.com/sn_va_web_client_app_embed.do?sysparm_live_agent_only=true does work.

[Cole7]

Thank you for the responses, I'll try this out to see if we can get it to just live agent. I appreciate it.