Hi All, I am struggling with the subject. If possible, could you please help me?
I would like to call using the phone number on my Twilio account when escalating to the group member order using the On-call Schedule.
I have a problem with each of the following two means.
Could you please advise me on just one of them?
1:
Install the Twilio Spoke plugin.
Create a Flow that executes the "Make a Call Without Recording" action.
Escalation Trigger Rule > What action to take > Trigger action
and select WorkFlow and specify the aforementioned Flow.
At this time, can the phone number of the escalation target be passed as Input to the Flow?
Does the Flow to be called here need to be looped through in the Flow, instead of being called in a loop?
2:
Escalation Trigger Rule > What action to take > Trigger action
and select a script.
I want the script to execute the REST API provided by Twilio.
At this point, how do I call the phone number of the escalation target in the script?
Also, is there a method provided by Servicenow that I can use to execute the Rest API here?
Thank you for reading.
