Two different number of records showing while applying the same reference qualifier

[Deva Dharshini]

Hi there,

In configuration item dictionary override, I added the reference qualifier which mentioned below in incident table and copy paste the same in catalog task(sc_task) table. But there was difference in number of records. could anyone please tell me how to overcome this?

javascript:new TaskUtils().getConfigurationItemFilter(current) + '^sys_class_name!=cmdb_ci_service_technical' ;

 
Thanks in advance!

[Kieran Anson]

Hi Deva,

The script include being called. OOB the following occurs:

For incidents, the filter includes the following additions

• Don't include service offerings
• and operational status is not in retired

Otherwise the base filter is a principal class filter (if principal classes are being used).