Two REQs with same number but different sys_id is generated for a catalog item

daisybora
Tera Contributor

‎04-09-2025 01:35 AM

Hi Team,

There are two REQs generated for a catalog item with same number but different sys_ids. Can someone please help me how to debug it. Like how does a REQ generate for a catalog item, what's the first point for me to look at?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-09-2025 09:13 AM

Hi @daisybora 

 

The process is:

REQ - RITM - SCTask

It’s very rare for two REQs to have the same number.

This applies to incidents, but the same logic can work for REQs.

https://www.servicenow.com/community/itsm-forum/duplicate-incidents-with-the-same-numbers-are-genera...

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