Two requests getting created

[Anubhav24]

Hi All,

I have a catalog item , when I submit this catalog item it should create one request but two requests are getting created , the ghost one does not have any data.

I tried checking the session data , the catalogtransactionorder  and the servicecatalog processor everything looks fine.

Also , can the workflow trigger another request[ghost request] to be created ?

Any other directions where I can check and try to debug this. The system debugs are there but not able to make out what to check for in the system debugs.

Thanks in advance.

I read a article on community from Berlin release , it is too old to be true now also not very helpful :

https://community.servicenow.com/community?id=community_question&sys_id=4a4b0321db9cdbc01dcaf3231f96198c

[Jaspal Singh]

Hi,

Did you check if the duplicate record has same workflow or is a different one.

Also, did you check for any BRs.

[Anubhav24]

Two workflows are getting triggered for both the requests. I do not see any BR interfering, however when I go to debug business rules , in the logs I can see all the BR's getting triggered again.

Can you tell me apart from catalogtransaction order script what else is included to initiate the request creation.

[Mahendra RC]

Hi Anubhav,

So if there are 2 workflows(I believe these are separate workflows) getting triggered on the request then please check what is the condition on those workflow that is causing both the workflow to trigger.

Thanks

[Anubhav24]

By two workflows I meant the same workflow [two instances] getting triggered for both requests.