Two requests getting created

[Anubhav24]

Hi All,

I have a catalog item , when I submit this catalog item it should create one request but two requests are getting created , the ghost one does not have any data.

I tried checking the session data , the catalogtransactionorder  and the servicecatalog processor everything looks fine.

Also , can the workflow trigger another request[ghost request] to be created ?

Any other directions where I can check and try to debug this. The system debugs are there but not able to make out what to check for in the system debugs.

Thanks in advance.

I read a article on community from Berlin release , it is too old to be true now also not very helpful :

https://community.servicenow.com/community?id=community_question&sys_id=4a4b0321db9cdbc01dcaf3231f96198c

[Mahendra RC]

Hello Anubhav,

Please check this Article once if it helps you to understand anything about your issue.

Thanks

[Anubhav24]

Hi Mahendra ,

Thanks for your replies and help , however I figured out the issue.

There was an update statement in the workflow without a where clause and it was triggering the insert statement then looked up for the API in ServiceNow docs and verified it.

Update Documentation:

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update(Object reason)

Updates the GlideRecord with any changes that have been made. If the record does not exist, it is inserted.