UI Action Condition

[MWright1]

Hi All,

I need help with my condition.

I need this new UI Action in the Incident to show up when (all three conditions MUST be respected):

1. I have the service_desk role.

2. The assignment_group in the incident is not "2b086a4f1bdc75503604a7d4bd4bcba0"  (see note below)

3. The assignment_group in the incident is not "adefbfb647598ad06e249da3636d4399"  (see note below)

Note:

For 2 & 3, basically, this button should show up if the Assignment group is anything else EXCEPT these two: "2b086a4f1bdc75503604a7d4bd4bcba0"  & "adefbfb647598ad06e249da3636d4399".

I have been able to do #1 with this condition:

gs.getUser().hasRole('service_desk')

When I try to incorporate even just the one with:

gs.getUser().hasRole('service_desk') & current.assignment_group != "2b086a4f1bdc75503604a7d4bd4bcba0";

The button disappears.  I have also tried:

gs.getUser().hasRole('service_desk') & current.assignment_group != "2b086a4f1bdc75503604a7d4bd4bcba0" & current.assignment_group != "adefbfb647598ad06e249da3636d4399"

Nothing worked.  Please help.

Thanks,

M

[Community Alums · Accepted solution]

Hi @MWright1 ,

Please try thie below 

gs.hasRole('service_desk') && current.assignment_group != "2b086a4f1bdc75503604a7d4bd4bcba0" && current.assignment_group != "adefbfb647598ad06e249da3636d4399"

I tried this in my PDI and it works fine for me 

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Ranjit Nimbalka]

Hi @MWright1 ,

when you are adding and condition operator should be logical operator i.e. && , || so just replace that like below.

gs.hasRole('service_desk') && current.assignment_group != "2b086a4f1bdc75503604a7d4bd4bcba0" && current.assignment_group != "adefbfb647598ad06e249da3636d4399";

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Ranjit