Hello experts, I was asked to create some UI policies for specific behaviors for categories and subcategories in CSM cases, I created UI policies to set mandatory some fields based on category and subcategory selected when the user clicks on the "close case" UI action in the form.
When I tested in the form, it works fine but when I test in CSM/FSM Configurable Workspace, UI policies don't work, simply because the state does not change from new to closed, I noticed that because I added the field "state" to the form views.
I checked several pages here in communities and tried different options like:
- unchecking the "Global" from the UI policy and selecting workspace but did not work:
I tried adding the following in the script for the workspace Client script, but I have to select "client" otherwise it will not work, but when I select client, the UI action all it does is to set the form to closed but that's it, UI policies still don't work.
Have you had a similar situation, can you guide me on the right direction? or is there a workaroud for CSM/FSM Configurable Workspace UI actions?
Thank you
