UI Action - SOW

[vidhya_mouli]

For a service agent, I need to remove all the UI actions except the Create incident task. I was able to remove everything except Create change request. Even though I have made it inactive, it is still visible. My guess is, it the default value. How do I remove this?

[Danish Bhairag2]

Hi Vidhya,

Please go to UX Form actions from filter Navigator and deactivate the create change request button on incident table as shown below:

Please mark my answer helpful if it resolves your issue.

Thanks,

Danish

[Eswar Chappa · Accepted solution]

Hi @vidhya_mouli  can you please check by in activating the following UX action.

https://xxxxxx.service-now.com/sys_ux_form_action_list.do?sysparm_nostack=true&sysparm_query=nameLIK...

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

[vidhya_mouli]

Thank you. It resolved my problem.