UI Action to redirect to Knowledge Article form (without hardcoded url)

[F_bio Santos]

Hi everyone I have a requirement to make a UI Action that when clicked, it will redirect the user to the knowledge article form so that the user can create a new article, does anyone know's how to make this redirect dinamic ?

(without a hardcoded url)

[Kieran Anson]

Depending on the plugins you've installed, there a few examples of directing a user to a knowledge article. 

For example, incident has 'Create Knowledge' which you could copy the logic of

[F_bio Santos]

Yeah I tried it but for some reason when I click the UI Action it redirects me to the UI Action form instead of redirecting me to the KB article

[Kieran Anson]

Share your code?

[F_bio Santos]

var issueLabel;
var resolutionLabel;

if (GlidePluginManager.isActive('com.snc.incident.knowledge')) {
    var targetURL = new SOWIncidentKnowledgeUtils().getNewKnowledgeArticleLink(current);
    if (targetURL) {
        action.setRedirectURL(targetURL);
    } else {
        gs.error("Could not get target URL for the Knowledge Article");
    }
} else {
    var sub = gs.getProperty('glide.knowman.submission.workflow');
    issueLabel = gs.getMessage("Issue");
    resolutionLabel = gs.getMessage("Resolution");
    if (sub == 'true')
        submitCandidate();
    else
        submitDirect();
}


function submitDirect() {
    var kb = new GlideRecord("kb_knowledge");
    kb.source = current.sys_id;
    kb.short_description = current.short_description;
    kb.sys_domain = current.sys_domain;
    kb.text = "<p><strong>" + issueLabel + "</strong> - " + current.description + "</p> <p><strong>" + resolutionLabel + "</strong> - " + current.close_notes + "</p>";
    kb.workflow_state = 'draft';
    kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab");
    kb.insert();
}

function submitCandidate() {
    var gr = new GlideRecord('kb_submission');
    gr.parent = current.sys_id;
    gr.short_description = current.short_description;
    gr.sys_domain = current.sys_domain;
    gr.text = "<p><strong>" + issueLabel + "</strong> - " + current.description + "</p> <p><strong>" + resolutionLabel + "</strong> - " + current.close_notes + "</p>";
    if (gr.insert())
        gs.addInfoMessage(gs.getMessage('KB submission {0} was created and attached to the parent record {1}', [gr.getDisplayValue(), current.getDisplayValue()]));
}