UI Action to redirect to Knowledge Article form (without hardcoded url)

[F_bio Santos]

Hi everyone I have a requirement to make a UI Action that when clicked, it will redirect the user to the knowledge article form so that the user can create a new article, does anyone know's how to make this redirect dinamic ?

(without a hardcoded url)

[Kieran Anson · Accepted solution]

Thanks,

That UI action you copied is specific to the 'Incident Management for Service Operations Workspace' scope, so if you've copied the code and are running it in a different scope (for example global) you'll end up with an error and the UI action failing.

Change

new SOWIncidentKnowledgeUtils().getNewKnowledgeArticleLink(current);

to

new global.IncidentKnowledgeUtils().getNewKnowledgeArticleLink(current);

[F_bio Santos]

I ended up using other code, but I tried to do this change that you recomended and it also worked