Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

UI Builder button options

Russell Abbott
Kilo Sage

I have abutton on the CMDB Data Certification tasks, I can see where to disable the logic behind the listed options in the 'Handle Reassign Action' client script, but I can't see where to hide or remove the actual list option, say if I only want to show 'Assign to me' and hide 'Request reassignment'.


1.jpg

1 ACCEPTED SOLUTION

Ajay61
Kilo Sage

Hi @Russell Abbott ,

I have tried for similar functionality on incident form(SOW). Where i have a button similar to yours.

Ajay61_1-1731300635428.png
Solution:
1.Navigate to Declarative Actions> Form Action Layout Groups. Select the record you want to update. In my case, I have selected the record with table as 'incident'.

Ajay61_2-1731300843113.png

2. Remove the button from Action field you want to hide/ remove on the form.

Ajay61_3-1731301113014.png

 

It worked for me, please try for your scenario.

 

 

View solution in original post

2 REPLIES 2

Kevin83
ServiceNow Employee
ServiceNow Employee

In my case I've slightly different buttons, but hopefully this will help you find what you are looking for.

1. I open devtools and I inspect a button in the action bar 
2. I navigate up the dom until I find the component now-record-common-uiactionbar component and I select that component.
3. In the run `$0.getProperties()` in the console.
4. I expand the actionNodes prop and find the one I want in my case "create incident task"
5. I then copy the id and browse to /sys_metadata.do?sys_id=2f605ad653123010ae50ddeeff7b1262
6. now I am on the meta data record and I can deactive the record

Screenshot 2024-11-07 at 10.25.33 AM.png

 

 



Ajay61
Kilo Sage

Hi @Russell Abbott ,

I have tried for similar functionality on incident form(SOW). Where i have a button similar to yours.

Ajay61_1-1731300635428.png
Solution:
1.Navigate to Declarative Actions> Form Action Layout Groups. Select the record you want to update. In my case, I have selected the record with table as 'incident'.

Ajay61_2-1731300843113.png

2. Remove the button from Action field you want to hide/ remove on the form.

Ajay61_3-1731301113014.png

 

It worked for me, please try for your scenario.